Returns & Exchanges

At Lumos, we want you to be fully satisfied with your gear; if your performance equipment doesn't meet your expectations, you can return or exchange it within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the unworn gear in its original packaging with all tags attached to ensure your return is processed without any delays.

3

Ship It Back

Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing